Meet the Crunchers: Nancy Sheehy, Customer Success Manager

What is your position at Document Crunch and what do you do in your role?  

My role is Customer Success Manager. I onboard new customers, train them how to use Document Crunch, hear about their feedback and experience, and interact closely with our Product team to ensure an excellent experience for all customers.  

How would your fellow employees describe you?   

To my face? “Mama Bear,” passionate, thorough, will do what it takes to make sure the customer is heard, supported, and delivered a Best in Class product experience. Loves the actual “humans” that are customers.  

Behind my back? That older lady who isn’t very techy and bellows like a bull when advocating for customers.  

What is a surprising or fun fact about you?   

I occasionally play in a band. Tambourine mostly. And keyboard too. I was trained in classical piano so improvising with old bluesmen can be intimidating.  

Who or what inspires you the most?   

My family. The Document Crunch team inspires me tremendously too.  

What drew you to Document Crunch?   

I’ve been in the construction software industry for a decade. I prefer working with a small, innovative, lean team that is hungry, agile and fun. My prior positions were in larger companies, and I was ready for the challenge and pace of a small start up again.  

What do you like most about being a Cruncher?   

Freedom to innovate, execute, and deliver my work in the style that best suits me, while still being held accountable to the team. There is no “dead weight” at Document Crunch. Everyone hustles all day and believes strongly in their work and our people. Being on the frontline with customers using cutting edge tech, I get the best of both worlds – marvelous customers and very interesting work.